Abstract
The transformative potential of e-governance in enhancing citizen engagement at the local level has garnered significant attention worldwide. This research endeavours to evaluate the impact of e-governance on fostering citizen engagement within the context of Bangladesh. The study's objectives encompass assessing citizen awareness and digital literacy's influence on e-governance participation, evaluating the efficacy of existing e-governance tools in facilitating engagement, and identifying barriers hindering citizen involvement. Employing a mixed-method approach, this research draws data from 50 respondents in the 3 No South Durgapur Union of Adarsha Sadar Upazilas, Cumilla. The findings underscore several critical aspects, including the limited digital adaptation among senior citizens and less educated segments, as well as a prevailing lack of awareness concerning e-governance initiatives and the Union Digital Centre (UDC). Insufficient service provision by the UDC, exacerbated by poor internet connectivity, compounds the challenges. Moreover, the absence of timely responses to feedback, inadequate service quality, and concerns over data privacy further impede effective e-governance adoption. The significance of this research lies in its contribution to the discourse surrounding e-governance and citizen engagement, specifically within the local governance framework of Bangladesh. The findings elucidate issues pertinent to technology adoption, service accessibility, and transparency enhancement. The study not only sheds light on barriers but also offers recommendations to surmount these obstacles, serving as a valuable resource for government agencies aiming to bolster citizen participation. Additionally, this research enriches the literature available to future scholars and researchers interested in exploring the intricate interplay between e-governance, local government dynamics, and citizen engagement.
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